Reference

Legal safeguards built into every account

Q: How do I file a formal legal complaint or dispute?

Email legal@fales4d.xyz with your account ID, the date of the incident, and a description of your concern. We acknowledge receipt within 24 hours and provide a formal response within 10 business days. Unresolved disputes are reviewed by our legal compliance officer.

We operate fales4d with clear legal frameworks and account protections so you know exactly how your data, funds and play history are handled.

Account verification on signupEncrypted deposit and withdrawal flows30-day transaction history visible in your wallet

Explore the Lobby Read FAQ

Where we operate and what that means for you

fales4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

fales4d operates where local law permits. When you open an account, you confirm that your access depends on local law in your region. Your account is subject to our terms of service, which govern how deposits via DANA, OVO, GoPay and QRIS are processed, how your

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wallet balance is held, and how withdrawals are verified before funds reach your payment method. We retain transaction records for seven years to comply with financial reporting requirements. Disputes over account balance, payout delays or payment method failures are handled through our support team first; unresolved
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cases are escalated to our legal compliance officer for binding review.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to contact us about account rights and disputes

Team online

Live chat support

Open your account and head to the Help menu in the bottom-right corner. Our support team is available 08:00–23:00 Jakarta time daily to answer legal questions about your account, withdrawals or terms.

Email escalation

For formal legal inquiries, disputes or data access requests, email [email protected] with your account ID and a clear summary. We respond within 48 business hours.

Account settings

Log in, go to Settings → Account & Legal, and use the 'Request Legal Review' button to file a formal complaint or access request. Track the status in real time on that same page.

HOW WE HANDLE YOUR DATA

Transparency in data handling and account security

Data encryption

All account data—including payment details, login credentials and transaction history—is encrypted end-to-end using TLS 1.3. We do not share your deposit method (DANA, OVO, GoPay or QRIS account details) with third parties.

Withdrawal verification

Before any withdrawal is processed, we cross-check your payment method on file with the withdrawal request. If a mismatch is detected, we contact you via registered email before releasing funds—this protects you from unauthorised access.

Login and session security

Your account uses two-factor authentication. You receive a one-time code via email or SMS when you log in from a new device. Sessions expire after 60 minutes of inactivity to prevent unauthorised play.

Cookies and tracking

We use session cookies to keep you logged in and performance cookies to measure page load speed. We do not sell or share cookie data with marketing firms. You can opt out of performance tracking in Settings → Privacy.

Data retention

Transaction records, account history and identity verification documents are retained for seven years. After seven years, records are anonymised. You can request deletion of non-essential data anytime via your account settings.

Your legal rights

You have the right to access, correct or delete your personal data, request a copy of your transaction history, and file a formal complaint if you believe we have mishandled your account or funds. Contact [email protected] to exercise these rights.

Common questions about your legal rights and account terms

Contact our support team immediately with your transaction ID and payment method. We investigate within 24 hours and cross-check your bank or e-wallet records. If the transaction was processed by fales4d but never credited to your account, we reimburse you within 3 business days.

Yes. Log in to Settings → Account & Legal and click 'Download My Data'. We compile your full account history, deposit and withdrawal records, and game play logs into a downloadable file within 5 business days. The file is encrypted and sent via secure email.

Withdrawals are verified within two hours and then sent to your payment method. DANA, OVO and GoPay usually receive the funds in under a minute. QRIS transfers via bank partners may take up to four hours depending on your bank.

If you believe someone accessed your account without consent, immediately change your password and contact support with your email and account ID. We freeze your account, review login activity, and restore your balance if unauthorized play is confirmed.

No. We share payment details only with the payment processor (DANA, OVO, GoPay or QRIS) required to complete your transaction. We do not sell, rent or share your name, email, phone or game history with marketers or third-party sites.

You can close your account anytime from Settings → Account & Legal. After closure, your account data is retained for seven years for regulatory compliance. After seven years, personal identifying information is deleted; transaction records are anonymised.

Email [email protected] with your account ID, the date of the incident, and a description of your concern. We acknowledge receipt within 24 hours and provide a formal response within 10 business days. Unresolved disputes are reviewed by our legal compliance officer.

Legal safeguards built into every account

How to contact us about account rights and disputes

Live chat support

Email escalation

Account settings

Transparency in data handling and account security

Data encryption

Withdrawal verification

Login and session security

Cookies and tracking

Data retention

Your legal rights

Common questions about your legal rights and account terms

01 What happens if I dispute a deposit or withdrawal?

02 Can I request a copy of my account history and play records?

03 How long does it take to withdraw funds to my DANA, OVO, GoPay or QRIS account?

04 What is your refund policy if I think my account was compromised?

05 Do you share my personal data with other companies?

06 What is your policy on account closure and data deletion?

07 How do I file a formal legal complaint or dispute?

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